Return Policy

The following Returns Policy outlines how Lazer Photos & Cameras handles returns and exchanges for products purchased online or in-store.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 (CGA).

Last updated 14 March 2026.

Change-of-mind returns

We cannot change or cancel an order once it has been dispatched, so please ensure you are choosing the correct product(s) for your needs or requirements.

• Shipping costs will not be refunded;
• The buyer must return the item within 7 days of delivery;
• Return shipping is the buyer’s responsibility;
• Items must be returned unused, undamaged, and in original packaging with all materials included;
• Items must be securely packaged to prevent damage during return transit. We recommend using a tracked courier service.

We reserve the right to decline or charge a restocking fee if returned items show signs of use, damage, or missing components.

Products not eligible for returns

Unless where required by law or if faulty, we generally cannot accept returns for the following:

• Used products;
• Items missing any of their original packaging or accessories;
• Items purchased in a special order;
• Products that have been physically damaged, modified, or misused;
• Gift cards;
• Opened consumable products, including film & batteries;
• Opened software & memory cards/devices.

Manufacturer warranties

Some of our products are covered by manufacturer warranties. Where applicable, warranty claims may need to be handled directly with the manufacturer or their authorized service agents. This does not affect your rights under the Consumer Guarantees Act 1993.

Faulty or damaged items

• The packaging box and materials;
• Shipping bag/box and materials;
• The damaged item(s).

Serial numbers & products

Products sold by us, such as but not limited to, cameras, lenses, and other electronics, may have serial numbers recorded at the time of sale. Any returned products must match the original serial number supplied.

Returns may be refused if:

• Serial numbers are missing or altered;
• The returned item does not match the item originally sold;
• Parts or accessories have been swapped or removed.

Requesting a return

If you would like to request a return, please email us at info@lazerphoto.co.nz with the following information:

• Your name;
• Your order number;
• The product(s) you are requesting to return;
• A description of the issue(s);
• Photos of the issue(s), if applicable.

If a return is approved, the product(s) should be sent to the following address (unless otherwise advised by us):

Lazer Photos & Cameras, 124 The Strand, Whakatane 3120, NEW ZEALAND

Consumer Guarantees Act 1993